Treasure Tree Delivery Policy
FREE DELIVERY!
We offer free UK delivery on all orders over £95.00
Preparing Your Order For Delivery
When we receive your order, we will individually gift box all small-medium baubles and T-lights.
If these items are gifts, it is perfect! They are ready for you to wrap and give immediately to your friends and loved ones. If these items are a little treat for yourself, then the boxes make it very easy for you to carefully store them away after Christmas.
If you order larger items, these will not be “gift-boxed” but they will certainly be well-wrapped and protected for the delivery journey.
When placing your order, please include your email address and telephone number as this enables us to send you tracking information for your parcel.
All orders will be processed Monday-Friday. We aim to complete your order within 48 hours but at certain very busy times of the year, this may take a little longer.
Delivery
All orders will be delivered Monday-Friday and they will require someone to receive the parcel and sign a receipt.
Parcels cannot be left without a signature, so please consider which delivery address you specify. Perhaps it would be easier to have your order delivered to your place of work?
Delivery Charges
Your delivery charge will be clearly shown at checkout before payment is requested. Our delivery charges are as follows:
UK Standard Delivery
£4.99
Your order will be fully tracked and signed for.
Approx. 3-5 working days (Highlands and Northern Ireland may take a little longer)
Europe Standard Delivery
£25.00
Your order will be fully tracked and signed for.
Approx. 3-7 working days.
Please note: Any customs or import duties levied by the destination country will be your responsibility to pay. Please be alert and check your emails or post for information requesting customs payment.
Switzerland Standard Delivery
£32.00
Your order will be fully tracked and signed for.
Approx. 3-7 working days.
Please note: Any customs or import duties levied by Switzerland will be your responsibility to pay. Please be alert and check your emails or post for information requesting customs payment.
Rest of the World
If you wish to order from Treasure Tree, it would be best if you communicated with us via sales@treasuretreeltd.com and then we could calculate the accurate delivery cost of your order.
Please note: Any customs or import duties levied by the destination country will be your responsibility to pay. Please be alert and check your emails or post for information requesting customs payment.
Potential Delivery Problems
We really try to get our Treasure Tree products to you as quickly as possible. However, during the very busy Christmas season, things can take slightly longer.
Very occasionally the courier companies that we partner with experience bad weather delays or vehicle breakdowns. These are factors beyond our control.
Missing Parcels: So far, we have not had any order not arrive at its destination. However, if you have not received your order within a reasonable time, firstly check the tracking information you have been provided and then contact us via customerservices@treasuretreeltd.com and we will also investigate the situation.
We are not responsible for any delivery information that you supply to the courier company, such as suggestions to leave your parcel with a neighbour.
